Knowledge Retention
Operational memory that compounds
Centralize institutional knowledge in a searchable system that captures expertise before it walks out the door. Voice notes, documents, and asset history—all connected and accessible to every team member.
The Challenge
Information scattered across systems and people; tribal knowledge retiring with workforce — 1/3 expected to leave in next decade
Problems We Solve
This solution directly addresses these common utility challenges:
Information Scattered Across Systems
Asset data lives in GIS, spreadsheets, paper files, and billing systems — no single source of truth
Tribal Knowledge Trapped in Heads
Critical system knowledge exists only in veteran operators' memories — undocumented and inaccessible
Workforce Retiring, Knowledge Walking Out
Up to 1/3 of workforce retiring in next decade, taking decades of institutional knowledge with them
Can't Find Answers Without Asking Veterans
New staff constantly interrupt senior employees to get basic information about system history and operations
Included Capabilities
This solution bundles the following Clarion modules:
Asset Management
Asset registry, condition assessments, work orders, incident loss estimation
Key features:
- Asset Centric View
- Asset Registry
- Condition Assessments
- Digital Work Orders
Knowledge Hub
Document repository, semantic search, voice capture, ROT management
Key features:
- Document Storage
- Semantic Search
- Ai Powered Answers
- Voice Note Capture Transcription
Work Management
Digital work orders, maintenance scheduling, crew coordination, CMMS integration
Key features:
- Digital Work Orders
- Maintenance Scheduling
- Crew Assignment
- Work History Tracking
Network Connectivity
Connected network topology from GIS, valve isolation, customer impact analysis
Key features:
- Connectivity Builder
- Network Topology
- Valve Isolation Analysis
- Customer Impact Analysis
Ready to get started?
See how Knowledge Retention can transform your utility's operations.