Real-world applications of Clarion for water utility challenges.
Calculate how many customers and which critical facilities are affected by shutdowns
No way to quickly determine how many customers or which critical facilities would be affected by a shutdown
Orchestrate incident response with clear workflows, task assignment, and documentation
Responders make multiple trips between break site and valve locations, calling office to confirm details
When veteran operators are sick, on vacation, or retired, response quality and speed suffer significantly
Run simulations to answer 'what if' questions before breaking ground — capacity, fire flow, development impact
Network changes, but the model doesn't — consultant studies become outdated the moment they're delivered
New subdivision? New pump? Fire flow concerns? No way to model impact without expensive consultant engagement
Digital work orders that connect to assets, feed risk assessments, and integrate with existing CMMS or replace paper-based systems
Work orders on clipboards and paper forms — history lost, never searchable, can't feed into other systems
Existing CMMS doesn't integrate with GIS, asset registry, or risk systems — work data stuck in a separate silo
Systematically capture institutional knowledge from staff before retirement, linked to assets
Without searchable work history, crews encounter the same issues repeatedly without knowing what was done before
Critical system knowledge exists only in veteran operators' memories — undocumented and inaccessible
Up to 1/3 of workforce retiring in next decade, taking decades of institutional knowledge with them
Proactively detect hidden leaks through DMA water balance analysis
We know we're losing water, but can't locate where — hidden leaks drain revenue and resources
Regulatory reporting on non-revenue water requires data we don't systematically collect or track
Provide leadership visibility into incident status, crew locations, and system impact
Management can't see real-time status of emergency response — relies on phone calls and radio chatter
Prioritize capital investments based on quantified consequence and likelihood of failure (CoF × LoF)
Risk assessments can't factor in repair frequency because maintenance history isn't linked to assets
CIP decisions based on anecdotes, recent failures, and squeaky wheels instead of system-wide risk data
Staff manually rank projects by consensus without quantifying consequence or likelihood of failure
When questioned why one neighborhood gets attention over another, utilities lack defensible data
Enable any staff member to find answers instantly without interrupting senior employees
New staff constantly interrupt senior employees to get basic information about system history and operations
Single source of truth for asset data, condition, history, and documentation
Asset data lives in GIS, spreadsheets, paper files, and billing systems — no single source of truth
Maps show where pipes are but can't answer which valves isolate a segment or how many customers are affected
Identify which valves to close to isolate a leak or perform maintenance
Staff manually trace network on screen or in field to identify isolation valves — time-consuming and error-prone
No pre-planned valve isolation zones — each emergency requires mental mapping by experienced operators
Track and trend water loss from known incidents via work order data
No systematic way to estimate and track water loss from each leak or break over time
Let's discuss how Clarion can address your utility's unique challenges.
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